We would like to update all our customers that we are closely monitoring the developing situation regarding the global COVID-19 pandemic, but would like to reassure you that all of our offices are currently open for business – this includes the North American Headquarters in Memphis, TN & our European Head Office in Hampshire, England. We continue to follow Government advice and will endeavor to keep our customers informed of any changes.
We understand that some of our customers will have concerns and questions about COVID-19. We’d like to offer our reassurances that, if we have to close our offices following guidance from relevant bodies, such as the CDC (The Centers for Disease Control and Prevention), we will notify you as soon as possible.
Our Supply Chain Management Team is in close communication with our supply partners around the world and we will endeavor to fulfill any outstanding orders, however if you can please be understanding that our fulfillment may be affected on occasions.
We want to advise you that we are doing everything we can to improve on any delivery dates, and also to do everything we can to try to allocate and supply at least some of your order if we cannot fulfill it completely. We are sure you can appreciate this pandemic has been wholly unexpected, and as such has not allowed for us to plan as we normally would.
If the situation changes, we will keep you updated, however, we hope this provides assurance that we are taking measures to limit any inconvenience and to ensure continuity of supply during this time.
Furthermore, we are taking measures to protect the health and wellbeing of our staff members from COVID-19, and are following guidance from the Government agencies and health authorities.
If you are based in the USA, for health information and advice please visit the following websites:
https://www.usa.gov/coronavirus – Government Response
https://www.cdc.gov/coronavirus/2019-ncov/community/index.html – Preventing COVID-19 Spread in Communities
If you do have any particular questions regarding the COVID-19 situation please contact our Us Headquarters on 901-373-7818.
We thank you for your patience and understanding,
Vectair Systems, Inc.